Yes! We do custom engraving for businesses and personal order for orders of 10 or more Mugs or Tumblers, send us a message here, and get a tailored quote!

Yes we do! Please contact us here, for a tailored quote.

Yes! We offer free shipping on all orders over $100, and any order that is apparel (hats, tshirts, hoodies) only.  So if you just need some swag, shipping will be free no matter what the order total.

Although our products are tough, to ensure longevity we recommend handwashing our drinkware. To ensure your tumbler maintains its temperature-holding power and vibrant finish, please follow these simple care instructions:

1. Daily Cleaning

• Hand Wash Recommended: Wash your tumbler, lid, and straw with warm, soapy water and a soft sponge.
• Avoid Abrasives: Do not use steel wool, scouring pads, or harsh bleach-based cleaners. These can scratch the powder-coated finish and the interior stainless steel.
• Rinse Thoroughly: Ensure all soap residue is rinsed away to prevent any "off" flavors in your next drink.

2. Deep Cleaning

• The Lid Gasket: Occasionally remove the silicone rubber ring (gasket) from the lid. Clean underneath it with a small brush to prevent mold or residue buildup. Let it dry completely before reassembling.
• Removing Stains: For coffee or tea stains, create a paste using baking soda and water. Apply it to the interior, let it sit for 15 minutes, and scrub gently with a soft bottle brush.

3. Important Safety & Performance Rules

• No Microwave: Never place your stainless steel tumbler in the microwave.
• No Freezer: Do not place the tumbler in the freezer. The expansion of liquids as they freeze can damage the vacuum seal.
• Hot Liquid Caution: When filling with hot water or other liquids, let the steam vent for a moment before securing the lid. Pressure buildup from steam can cause the lid to pop or liquid to spray.
• Carbonated Beverage Caution: If using a carbonated beverage in a tumbler or mug be sure to off-gas the carbonation by slowly venting the lid of the tumbler or mug.
• Hand Dry: For a spot-free finish, dry the exterior with a microfiber cloth immediately after washing.

The Narwhal Warmer comes with printed instructions. If this was lost or misplaced please review detailed instructions, cautions, and care instructions for The Narwhal Warmer here:

• The Narwhal Warmer Manual

The Narwhal Warmer has three heat settings, with battery life depending on the level you choose. On a full charge, Low lasts up to 6 hours, Medium up to 4 hours, and High up to 3 hours. Actual runtime may vary slightly based on conditions and use.

No. Do NOT place any Narwhal Trading Co. Stainless Steel drinkware, flasks, or electric hand warmer in the microwave. This can result in bodily and/or property injury or damage.

Yes and No.

• The Narwhal Warmer should NEVER be washed in the sink or the dishwasher.
• Fireside Mug and 3-in-1 Can Cooler is handwash only.
• Fieldside Tumbler and Partyside Flask ARE dishwasher safe, however handwashing is preferred for vacuum seal and finish longevity.

Narwhal Trading Co. stands by it products and we offer warranties on all of our products. Click on the links here for more information.

• The Narwhal Warmer Warranty
• Stainless Steel Drinkware Warranty

We offer a 30 day return window for all unused and unopened products. You can initiate a return through your account or send us a message at info@narwhaltradingco.com.

Here is our detailed Return Policy

• Narwhal Trading Co. Handles are proudly designed and manufactured in North Carolina, USA
• Final assembly of our drinkware is also in North Carolina, USA
• Our drinkware is designed in the United States and manufactured by our partners in China.
• The Narwhal Warmer is manufactured in China to our specifications and meets CE and FCC industry safety standards.
  
  

Mugs and Tumblers:

• If using a carbonated beverage in a tumbler or mug be sure to off-gas the carbonation by slowly venting the lid of the tumbler or mug.
• Be mindful and take caution that hot liquids can burn or scald when drinking from insulated drinkware.  

The Narwhal Warmer:

• Remove the Narwhal Warmer from the handle before washing the mug or tumbler. 
• Store the warmer separately in a cool and dry place when not in use. 
• Please reference the Narwhal Warmer Instruction guide for all safety warnings, follow the link HERE.